When you use our services, you’re trusting us with your information. We understand this is a big responsibility and work hard to protect your information and put you in control.
Some key terms are defined as follows, and throughout this document: The Black Pocket Technology is the company that collects and processes Personal Data for the purposes described in this Policy Personal Data is any information relating to an identified or identifiable natural person (“Data Subject”) Customer or Client is a legal business entity with whom The Black Pocket Technology has an agreement to provide the Services
2. What is LuluChat
LuluChat is a WhatsApp Business CRM tool that is powered by Black Pocket Technology Sdn Bhd. The product provides a “Conversation Cloud Platform” with WhatsApp Business that allows our Customers to store, manipulate, analyze and transfer messages between their business systems and their customers on a variety of LuluChat-provided and third-party messaging channels (the “Service”).
LuluChat is committed to the protection of Personal Data, including data that we use for our own purposes, and that we maintain on behalf of our Clients.
3. Collection and Use of Personal Data LuluChat collects information, including Personal Data, for the following purposes: - Providing and managing the Service - Internal business purposes - Communicating with you and marketing - Recruiting and managing personnel - Collecting payment for the Service - To understand and improve our Service and Website
Providing and managing the Service
In the course of providing the Service, Black Pocket Technology Sdn Bhd may receive, access, analyze, process and maintain Personal Data on behalf of our Customers.
Our Customers determine the types of Personal Data that will be collected and used within the Service, how it will be used and disclosed, and how long it will be stored. For any questions related to how your Personal Data is used by our Customers, please contact them directly.
Internal Business Purposes LuluChat collects the following information from you through our Website, social media, and other channels for the following purposes:
Communicating with you and marketing practices
1. Responding to your request for a product demo: When you request a free demo, we may collect your first and last name, job title, WhatsApp number, business email address, and information about your company. We use this information to contact you and otherwise facilitate your free demo. 2. Responding to your inquiries: When you contact us with a comment, question, or complaint, you may be asked for information that identifies you, such as your name, address, and telephone number, along with additional information we need to help us promptly answer your question or respond to your comment. We may retain this information to assist you in the future and to improve our customer service and service offerings (including the Service and Website). 3. Informing you about products and services. We may use your contact information for our own marketing or advertising purposes. We do not sell or rent your Personal Data to third parties. You can opt out of these at any time by following the steps outlined below. – Opt out of our emailing list – Send us a communication to request the deletion of your contact details
Collecting payment for the Service For Clients that purchase a paid version of our Service, we collect and process information about how you use the Service and your Account Information (including contact information, user profile information, and information about your payment method) for the purpose of billing you.
4. Disclosure of your Personal Data As a matter of practice, luluchat does not disclose, trade, rent, sell or otherwise transfer Personal Data, except as set out in this policy.
We may transfer or disclose Personal Data as follows: Service Provider Arrangements. We may transfer (or otherwise make available) Personal Data to third parties who process it on our behalf for the purposes noted above. These third parties may access, process, or store personal data in the course of providing these services, but based on our instructions only. – As of the date hereof, these third-party providers include technical operations such as database monitoring, data storage and hosting services, and customer support software tools. Changes to our Business Structure. LuluChat may share or disclose data if we engage in a merger, acquisition, bankruptcy, dissolution, reorganization, sale of some or all of LuluChat’s assets, financing, acquisition of all or a portion of our business, a similar transaction or proceeding, or steps in contemplation of such activities (e.g. due diligence). Compliance with Laws. LuluChat and our Partner Service Providers of other countries may share or disclose Personal Data to comply with legal or regulatory requirements and to respond to lawful requests, court orders, and legal processes. Enforcing Our Rights, Preventing Fraud, and Safety. LuluChat may share or disclose data to protect and defend the rights, property, or safety of us or third parties, including enforcing contracts or policies, or in connection with the investigation and preventing fraud.
5. Your Rights Access and Correction of Personal Data If we receive a request from an individual to access or update Personal Data we have collected on behalf of a particular Customer, we will direct that individual to the relevant Customer. We will assist our Customers wherever possible in responding to individual access requests. If you submit Personal Data via our Website or otherwise provide us with your Personal Data, you may request access, update or correction of your Personal Data by submitting a written request to us. We may request certain Personal Data for the purposes of verifying your identity.